Community health workers (CHWs) play a critical role in connecting vulnerable populations with essential healthcare resources. However, the demanding nature of their work, combined with limited support systems, often leads to high levels of stress and burnout. This not only impacts their well-being but also affects the quality of care they provide. A lack of understanding about how work systems contribute to burnout hinders efforts to improve their work environment and overall wellness.

This research explores the key elements within the work systems of CHWs, including tasks, tools, environments, interpersonal interactions, and personal skills. Through in-depth interviews with CHWs in the El Paso region, we aim to identify factors that exacerbate or alleviate burnout. By analyzing these insights, we strive to develop targeted strategies and recommendations to enhance support systems, foster resilience, and prioritize the well-being of CHWs, ultimately improving their effectiveness and sustainability in their critical roles.

Work is ongoing. Publications are forthcoming.